Frequently Asked Questions

We do both.

We supply quality new and refurbished computers, as well as providing repair services for desktops, laptops, tablets and other devices. We can also help with setup, data transfer and ongoing support.

Yes.

Each refurbished computer is carefully inspected, tested and prepared by our technicians before being offered for sale. Refurbished systems provide excellent value and are ideal for home users, students and small businesses.

All refurbished computers include a three-month parts-and-labour warranty. The warranty covers labour for a full 12 months.

Yes.

We support a wide range of Windows and Apple devices, including desktop computers, laptops, and related technology. Whether you need help with repairs, troubleshooting, upgrades, software issues, setup, or ongoing support, our experienced technicians can help.

As an Apple Independent Repair Provider, we're authorised to carry out approved repairs and service work on eligible Apple devices. We also provide comprehensive support for Windows-based computers and systems used by both home and business customers.

If you're unsure whether we can assist with your particular device, please get in touch and we'll be happy to help.

Absolutely.

We can transfer data from your old computer, set up email accounts, install Microsoft 365, connect printers, configure security software and ensure your new device is ready to use.

Repair times vary depending on the nature of the fault and parts availability.

Most issues can be diagnosed quickly, and we can often return your device on the same day. Where replacement parts need to be ordered, they can often be obtained within one to three days.

No, appointments aren't required, and we're always happy to help customers who drop into the store.

If you'd like to guarantee a dedicated timeslot, we recommend making a booking in advance. This allows us to allocate time for your specific requirements and ensure the right team member is available to assist.

Yes.

Many software and configuration issues can be resolved remotely. We can securely connect to your computer to diagnose problems, install software, perform updates and provide technical assistance without you needing to leave home or the office.

Yes.

We provide onsite support for both residential and business customers throughout the Tasman region. Whether you need help with Wi-Fi, printer setup, networking, computer installations or troubleshooting, we can come to you.

We support customers throughout the Tasman region, including:

✔ Motueka

✔ Riwaka

✔ Lower Moutere

✔ Upper Moutere

✔ Kaiteriteri

✔ Tasman

✔ Mapua

✔ Richmond

✔ Stoke

✔ Takaka

Remote support is also available for many services.

Yes.

We provide practical IT solutions for businesses, including:

• Business IT support and maintenance

• Microsoft 365 setup and support

• Business email solutions

• Networking and Wi-Fi

• Backup solutions

• VoIP phone systems

• Cybersecurity services

• Digital presence solutions

Our goal is to help businesses make the most of their technology and minimise downtime.

Yes.

We can help with Microsoft 365 setup, migration, business email, shared mailboxes, OneDrive, SharePoint, licensing and ongoing support.

We'll help you get the most from Microsoft 365 by ensuring your email, files, devices and cloud services are reliable, secure and easy to manage.

If we don't have a particular item in stock, we can usually source it through our trusted supplier network.

Contact us or visit us in-store and we'll do our best to find the right solution for you.